About the role
You are responsible for assisting in improving service standards in MINDEF/SAF through people development and partnerships with other agencies.
What you will be working on
Challenge(s)
What we are looking for
Only shortlisted candidates will be notified.
About the role
You play a pivotal role in improving service delivery in MINDEF/SAF by assisting the Assistant Director (3P - People, Private, Public) with a focus on the People element.
What you will be working on
Challenge(s)
What we are looking for
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.
You will be part of a team responsible for developing and implementing internal communication strategies across MINDEF/SAF’s communication channels to inform, engage, and align employees with our organisational goals. This includes creating and executing creative strategies for large-scale employee communication, planning communication frequency and methods, and coordinating with various organisational functions. You also collaborate with multiple stakeholders and cross-functional teams to facilitate effective employee engagement.
In addition, you drive continuous improvement in service delivery and operations for employee communications, including conducting periodic reviews of internal communication efforts to adapt to the evolving communication landscape and employee preferences. Lastly, you collaborate with communication counterparts in the Whole-of-Government and relevant industries to incorporate best practices, foster innovation, and ensure a comprehensive and cohesive approach to strategic communication initiatives.
You must have a tertiary qualification, preferably with 1 to 2 years' work experience in a service delivery or communications role. You must be service-oriented and have a keen interest in the application of digital technology in service delivery. Possession of good interpersonal and communication skills is essential. You must have a good command of English (both spoken and written). Having skills and experience in managing stakeholders and performing communication functions is advantageous. In addition, having the ability to analyse and gain insights from multiple sources to enhance communication approach, channels, and messaging would also be beneficial. Appointment will be commensurate with your experience.
Only shortlisted candidates will be notified.
You manage employee feedback from MINDEF/SAF employees to resolve employee service-related issues. You analyse feedback and identify policy and process reviews to address system issues and employee pain points. In addition, you build a seamless omni-channel experience for employee feedback and driving channel migration/improvement efforts towards digital services to enable self-help and reduce feedback volume.
You must have a tertiary qualification, with 1 to 2 years' work experience in a service delivery or project management role. You should possess an understanding and familiarity with system/technical solutions of the different employee feedback channels, the MINDEF/SAF ecosystem, policies, and processes for employee feedback management, as well as good service delivery and customer experience. Possession of strong communication, interpersonal, and project management skills is essential to establish strong working relationships with feedback channel owners, obtain their buy-in, and mobilise their involvement to establish a seamless omni-channel experience for employees. Appointment will be commensurate with your experience.
Only shortlisted candidates will be notified.
You will be part of a team that oversees service delivery digitalisation to transform service delivery in MINDEF/SAF. On this, you perform service delivery data analytics to derive insights from a wide range of data sets to transform service delivery in MINDEF/SAF. You apply data-driven approaches to management reporting through digital tools like dashboards and digital systems that collect, clean and analyse data across the service delivery landscape. In addition, you review and enforce the governance of service delivery domain data quality and access policies.
You must have a tertiary qualification in Data Science or any related discipline, with at least 3 years’ work experience in an IT or digital-related field. You must have a keen interest in digital technology, possess good interpersonal and communication skills. Experience in project management or data visualisation/mining/modelling will be advantageous. Appointment will be commensurate with your experience.
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.
You will be part of a team to manage and maintain a suite of citizen service IT systems, to deliver seamless user experience and support efficient business and IT operations. On this, the team manages the operations and support (O&S), and the contracts, with the support of the DSTA Project Management Team and manage the service provider to meet the stipulated Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other contractual requirements. You drive activities through continuous improvement and coordinate with internal/external stakeholders involved to implement initiatives that will enhance the user experience, system capabilities, and/or the O&S operations. You also drive change management, communication plans, risk management and business continuity planning and activities. In addition, the team is responsible for management reporting, operations/performance analysis, content and feedback management so as to strengthen service delivery and customer experience and manage initiatives with other government agencies to promote Whole-of-Government (WOG) collaborations in digital service delivery. Your challenge lies in ensuring compliance with the relevant WOG and MINDEF/SAF’s policies and guidelines for public-facing websites and digital services.
You must have a tertiary qualification in Information Technology (IT), Computing or any related field, preferably with 2 years’ relevant work experience. You must be a good communicator and/or multi-tasker with accolades in uplifting digital experiences that exceeded user expectations. Appointment will be commensurate with your experience.
(Applicants with no experience may apply.)
Only shortlisted candidates will be notified.