Job Vacancies

About the role

You are responsible for assisting in improving service standards in MINDEF/SAF through people development and partnerships with other agencies.

What you will be working on

• Benchmark MINDEF's service performance against public service and industry standards
• Develop service delivery professionals by creating competency frameworks and career pathways for Quality Service (QS) Practitioners
• Build service culture through communications and engagement
• Manage QS awards frameworks and drive the Secretariat function for the Quality Service Management Committee (QSMC)
• Establish partnerships with public and private organisations
• Manage requests from other ministries on service delivery matters

Challenge(s)

• Building a service culture in MINDEF/SAF by obtaining stakeholder buy-in
• Addressing resistance to change and breaking down silos
• Aligning the organisation towards a common service vision

What we are looking for

• At least 6 years of work experience
• Experience in HR and/or events organisation is advantageous
• Excellent people skills to engage stakeholders in MINDEF/SAF
• Creativity in problem-solving to navigate roadblocks at work
• Passion for service delivery and energy to inspire the team
• Ability to push boundaries in events organisation and communication

Apply

Only shortlisted candidates will be notified.

About the role

You lead a team to implement major infrastructure projects for MINDEF premises in the masterplan formulated by the Workplace Plans & Systems Department (WPSD).

What you will be working on

• Oversee the implementation efforts of planned development and ensure smooth and timely implementation to achieve project objectives
• Lead the team to gather and scope user/operations requirements, develop evaluation criteria, select and contract vendors/services
• Liaise and coordinate with tenant units/depts, DSTA, and regulatory bodies to obtain planning permissions
• Supervise and manage vendors for requirement scope, schedule, budget, and compliance

Challenge(s)

• Managing complex infrastructure projects

What we are looking for

• At least 8 years of relevant experience in project management and large-scale workplace/infrastructure construction and built projects
• Experience relating to construction (including Security-By-Design and Green Mark elements) and/or mega-scale construction and built projects is advantageous
• Capacity to build and lead high-performing teams in a dynamic and fast-paced environment
• Strong capability to adapt to change and lead others through periods of uncertainty or transformation
• Ability to build and maintain strategic relationships with stakeholders, partners, and industry peers
• Strong strategical and analytical skillset to develop clear vision and analyse complex issues
• Ability to communicate plans and proposals confidently and concisely

Apply

Only shortlisted candidates will be notified.

About the role

You play a pivotal role in improving service delivery in MINDEF/SAF by assisting the Assistant Director (3P - People, Private, Public) with a focus on the People element.

What you will be working on

• Develop and implement internal communication plans for service delivery initiatives
• Produce communication products such as infographics, posters, and short video clips
• Implement and review the recognition and awards framework at MINDEF/SAF level
• Develop partnerships with public and private agencies known for service delivery excellence

Challenge(s)

• Engaging and informing employees and stakeholders effectively about service delivery initiatives
• Building a strong recognition culture for service excellence across MINDEF/SAF

What we are looking for

• Education in Communications or Marketing
• Experience and proficiency in graphics design, infographics, video content creation, and video editing
• Skills in using applications such as Canva, Adobe Illustrator, and Adobe Premiere Pro
• Good communication and writing skills

(Applicants with no experience may apply.)

Apply

Only shortlisted candidates will be notified.

About the role

You plan and implement strategies to enhance employee experience through effective employee communications and manage employee feedback in MINDEF/SAF.

What you will be working on

• Create and disseminate content for employee communications
• Plan and execute communication campaigns in support of MINDEF/SAF's objectives
• Manage employee feedback and recommend ways to improve service delivery to employees based on feedback
• Conduct management reporting on employee feedback

Challenge(s)

• Working with multiple stakeholders for employee communications and feedback
• Ensuring adherence to timelines

What we are looking for

• Education in Communications or a related field is preferred
• At least 2 years of working experience is preferred
• Experience in managing stakeholders and performing communications
• Well-versed in content creation such as infographics and reels
• Meticulous, sharp, and independent
• Ability to work within tight timelines
• Good command of English, both spoken and written
• Good service delivery and customer experience

(Applicants with no experience may apply.)

Appointment will be commensurate with your experience.

Apply

Only shortlisted candidates will be notified.

About the role

You are part of a team managing citizen service Information Technology (IT) systems to deliver positive user experience and support efficient business and IT operations.

What you will be working on

• Conduct IT systems' operations and support (O&S) activities
• Work with DSTA Project Management counterparts
• Monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and contractual requirements
• Drive continuous improvement through innovation and stakeholder partnership
• Implement change management and communication plans
• Conduct risk management and business continuity planning
• Analyse operations/performance data for management reporting
• Manage content updates and feedback
• Support Whole-of-Government (WOG) digital service delivery initiatives

Challenge(s)

• Ensuring compliance with WOG and MINDEF/SAF policies
• Coordinating with multiple stakeholders

What we are looking for

• Education in IT/Computing, Engineering or any related field
• At least 2 years of relevant work experience is preferred
• Experience in improving digital user experiences will be advantageous
• Strong empathy and understanding of end-users/customers' needs
• Good communication skills
• Ability to multi-task effectively

Appointment will be commensurate with your experience.

(Applicants with no experience may apply.)

Apply

Only shortlisted candidates will be notified.

About the role

You implement the refresh of administrative facilities in MINDEF/SAF camps and bases.

What you will be working on

• Implement various aspects of planned development
• Gather and scope user/ops requirements
• Develop evaluation criteria, select and contract vendors/services
• Liaise and coordinate with tenant units/departments, DSTA, and regulatory bodies
• Obtain planning permissions for project implementation
• Manage vendors for requirement scope, schedule, budget, and compliance
• Ensure smooth and timely implementation to achieve project objectives

Challenge(s)

• Working on complex workplace and infrastructure refresh projects
• Coordinating with multiple stakeholders and regulatory bodies

What we are looking for

• At least 3 year of experience, preferably in project management and large-scale workplace/infrastructure refresh is preferred
• Experience in construction (including Security-By-Design and Green Mark elements) and/or mega-scale renovation projects is advantageous
• Ability to work effectively in high-performing teams
• Strong adaptability and resilience
• Skills in building and maintaining stakeholder relationships
• Strong critical thinking and analytical abilities
• Clear and confident communication skills

Appointment will be commensurate with your experience.

(Applicants with no experience may apply.)

Apply

Only shortlisted candidates will be notified.

About the role

You will be part of a team that implements major infrastructure projects for MINDEF premises in the masterplan for the development/redevelopment of the MINDEF infrastructure and Gombak precinct.

What you will be working on

• Implement various aspects of the planned development and ensure their smooth and timely implementation
• Gather and scope user/operations requirements, develop evaluation criteria, select and contract vendors/services
• Liaise and coordinate with tenant units/depts, DSTA, and regulatory bodies to obtain planning permissions
• Manage vendors for requirement scope, schedule, budget, and compliance

Challenge(s)

• Working in a dynamic and fast-paced environment on large-scale infrastructure projects

What we are looking for

• At least 3 years of experience, preferably in project management and large-scale workplace/infrastructure construction and built projects
• Experience relating to construction (including Security-By-Design and Green Mark elements) and/or mega-scale construction and built projects is preferred
• Capacity to work in high-performing teams in a dynamic and fast-paced environment
• Ability to build and maintain strategic relationships with stakeholders, partners, and industry peers
• Strong strategical and analytical skillset to develop clear vision and analyse complex issues
• Ability to communicate plans and proposals confidently and concisely

Appointment will be commensurate with your experience.

(Applicants with no experience may apply.)

Apply

Only shortlisted candidates will be notified.

About the role

You develop and enhance operational capability in the domain of service delivery for MINDEF/SAF. Your role involves key responsibilities in operational planning, system management, parliamentary duties, and event organisation.

What you will be working on

• Develop the structure, concept of operations (CONOPS) and Standard Operating Procedures (SOPs) to ensure undisrupted MINDEF/SAF service operations
• Draw up plans for refresh, and ensure the availability and relevance of the MINDEF/SAF Intranet systems and processes
• Coordinate parliamentary duties and responses for Parliamentary Questions (PQ), Committee of Supply (COS) Debate and other Parliamentary sessions and processes for MINDEF/SAF
• Plan and organise National Day Observance Ceremonies at MINDEF Building
• Take ownership of assigned areas of work and assist with other tasks/projects as needed for the overall success of the department

Challenge(s)

• Managing diverse responsibilities from operational planning to event organisation

What we are looking for

• Education in Business or Information Technology (IT) is preferred
• At least 3 years of working experience in organisation planning and development, Business Continuity Planning (BCP) and/or resource planning and management, Business process engineering, corporate IT or web management
• Experience in managing operations-type work is an advantageous
• Strong inclination for operations work
• Good command and control of operations
• Strong networking skills
• Comfortable with regular interactions with MINDEF senior leadership

(Applicants with no experience may apply.)

Appointment will be commensurate with your experience.

Apply

Only shortlisted candidates will be notified.

About the role

You develop strategies, plans and policies for MINDEF/SAF's Records Management (RM) and Heritage Management (HM) ecosystems.

What you will be working on

• Develop strategies, plans and policies in MINDEF/SAF's Records Management (RM) and Heritage Management (HM) ecosystems
• Conduct RM/HM related research projects that derive insights to support decision-making and organisational learning

Challenge(s)

• Deriving actionable insights from research to influence decision-making

What we are looking for

• Education in history or heritage-related studies is preferred
• At least 2 years of relevant experience in leading strategic planning and organisational performance, and/or records/archives and heritage sector with involvement in project management, outreach and engagement is preferred
• Keen understanding, knowledge and interest in the heritage domain
• Strong interpersonal skill and ability to engage, understand and influence different stakeholders.
• Ability to multi-task and work in a dynamic and fast-paced environment

(Applicants with no experience may apply.)

Appointment will be commensurate with your experience.

Apply

Only shortlisted candidates will be notified.

About the role

You will be exposed to the workings of MINDEF/SAF, have an opportunity to learn about best service delivery practices in both the private and public sectors, and gain design thinking skills.

What you will be working on

• Perform horizon scanning and review current landscape to establish service delivery strategy, and work with stakeholders on delivering the strategy
• Engage users and stakeholders to write service delivery policies
• Establish, monitor and track Service Standards through benchmarking studies, service audits, and internal reports
• Assess, develop and maintain user experience maps based on a review of current processes, to ensure a shift that is in line with our service delivery strategy.
• Collaborate with business owners and implement initiatives to re-imagine and re-design current user experience
• Serve as a change agent to initiate new solutions, influence relevant stakeholders to address gaps in user experience and advise on approaches to positively enhance user experience
• Conduct user validation sessions with stakeholders to evaluate the stability, satisfaction and the adoption of a new service/product before launch
• Track the progress of user experience transformation
• Contribute to knowledge building of UX tools and methodologies

Challenge(s)

• Navigating stakeholder relationships across military and civilian contexts
• Adapting private sector best practices to public sector defence environment

What we are looking for

• Education in Service Design, User Experience, or Business Administration
• At least 3 years of working experience in Service Delivery or Business Process Re-engineering and organisational transformation is preferred
• Passionate for service delivery and service transformation
• Excellent people skills for stakeholder management
• Creativity to think of innovative solutions
• Meticulousness
• Drive to see projects through to implementation

(Applicants with no experience may apply.)

Appointment will be commensurate with your experience.

Apply

Only shortlisted candidates will be notified.

About the role

You drive the implementation of digital initiatives identified in the Service Delivery (SD) digitalisation plans.

What you will be working on

• Drive digital projects and products that enhance citizens' and employees' service experience, from concept to launch
• Ensure products and projects in Service Delivery domain are well architected, balancing usability, technical, cost, and security trade-offs
• Plan and execute efforts to improve user experience for SD products and projects
• Execute projects while working with stakeholders across MINDEF/SAF, Defence Tech Community, WOG, and vendors

Challenge(s)

• Continuously identifying, reframing, and solving the right service-related problems while keeping pace with customer and employee-related pain points and needs

What we are looking for

• Education in IT-related fields is preferred
• Good understanding of latest technologies in government and commercial sectors
• Fundamental understanding of business domains (National Service and Service Delivery)
• Ability to map interdependencies across different business domains
• Strong communication and stakeholder management skills
• Critical thinking skills
• Ability to adopt a Product Owner's perspective
• Ability to multi-task and work in a dynamic and fast-paced environment
• Ability to understand business requirements for e-Services and digital solutions quickly

(Applicants with no experience may apply.)

Appointment will be commensurate with your experience.

Apply

Only shortlisted candidates will be notified.